Privacy Policy

Responsible authority in the sense of the data protection laws, in particular the EU data protection basic regulation (DSGVO), is:

Travelsation UG (haftungsbeschränkt) Tresckowstr. 54 20253 Hamburg

Your rights of data subjects

You can exercise the following rights at any time using the contact details provided by our data protection officer:

Information about your data stored with us and their processing,
Correction of incorrect personal data,
Deletion of your data stored with us,
Restriction of data processing if we are not yet allowed to delete your data due to legal obligations,
Objection against the processing of your data by us and
Data transferability if you have consented to data processing or have concluded a contract with us.

If you have given us your consent, you can revoke it at any time with effect for the future.

You can at any time complain to the supervisory authority responsible for you. Your responsible supervisory authority depends on the federal state of your residence, your work or the presumed violation. A list of the supervisory authorities (for non-public areas) with their addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

You can also adjust your data protection and cookie settings at any time and revoke or give your consent at any time.

Purposes of data processing by the responsible body and third parties

We process your personal data only for the purposes stated in this data protection declaration. Your personal data will not be transferred to third parties for purposes other than those stated. We will only pass on your personal data to third parties if:

you have given your express consent to this,
the processing is necessary to process a contract with you,
the processing is necessary to fulfil a legal obligation,
the processing is necessary to safeguard legitimate interests and there is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data.

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for by the various storage periods provided for by law. After the respective purpose has ceased or these periods have expired, the corresponding data will be routinely blocked or deleted in accordance with the statutory provisions.

Collection of general information when visiting our website

When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information which does not allow any conclusions to be drawn about your person.

This information is technically necessary for the correct delivery of content requested by you from websites and is mandatory when using the Internet. In particular, they are processed for the following purposes:

Ensuring a trouble-free connection to the website,
Ensuring the smooth use of our website,
Evaluation of system safety and stability as well as for other administrative purposes.

The processing of your personal data is based on our legitimate interest in the aforementioned purposes of data collection. We do not use your data to draw conclusions about your person. Recipients of the data are only the responsible body and, if applicable, the contract processor.

Anonymous information of this kind may be statistically evaluated by us in order to optimise our website and the technology behind it.

Cookies

Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data such as IP address, browser used, operating system and your connection to the Internet.

Cookies cannot be used to start programs or transfer viruses to a computer. The information contained in cookies enables us to make navigation easier for you and to display our web pages correctly.

Under no circumstances will the data collected by us be passed on to third parties or linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via the settings of your browser. Please use the help functions of your Internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

Performance Optimization

These cookies are used to enhance the performance and functionality of our website (Make things SUPER FAST for you). They help us to review which pages and features are the most and least popular so we can continue to improve our services.

Close alert banner
Reminds the website that you have previously closed the alert banner, currently used to link to updates relating to COVID-19 restrictions.
Google Analytics
Provides us with extremely useful statistics about where our website is performing well, or needs improvement.
Hotjar
Heatmaps and usage statistics to determine specific areas to focus on for improvements.
TawkTo
On some pages we provide the ability for you to chat directly with our support team. This widget may also collect statistics around interactions to help improvements.
UTM Parameter
This lets us measure the sources of our traffic and personalise pages.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (following: Google). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, due to the activation of IP anonymisation on these web pages, your IP address will be shortened by Google in advance within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to and truncated by Google on servers in the United States. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.

The purposes of data processing are to evaluate the use of the website and to compile reports on activities on the website. On the basis of the use of the website and the Internet, further associated services are then to be provided. The processing is based on the legitimate interest of the website operator.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plugin available under the following link: Browser Add On for deactivating Google Analytics.

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. This will install an opt-out cookie on your device. This will prevent Google Analytics from collecting cookies for this website and for this browser in the future as long as the cookie remains installed in your browser.

Personalised Marketing

These cookies help us to make advertising messages more relevant to you and your interests. Without them, you will still see our advertisements, but they may seem boring and repetitive in comparison (I wanna go backpacking, not interested in 5 Star Hotels). Also if your favorite Influencer referred you to the site, without this selected, we may not be able to give you the discount displayed on his page, as we cant verify the source of the link you clicked.

Bing
Measures the success of our advertisements through Bing so we can try to make them more interesting and engaging.
Facebook Pixel
Helps us analyse our Facebook advertisements so we can continue to improve them and personalise them effectively.
Google Ads Conversion Tracking
Measuring the effectiveness of our advertising.
Google Adsense
Measuring the effectiveness of our advertising.
Google Analytics Advertising Feature
Google Analytics Remarketing & Functions for Ad Reporting
Pinterest Tag
Provides useful insights to allow us to optimise our use of Pinterest so we’re creating relevant and interesting content.
Snap Inc.
Measures the success of our advertisements through Snapchat, so we can create engaging content.
Taboola Pixel
Helps us analyse advertisements through the Taboola services, so we can ensure we’re creating interesting content.
Twitter Pixel
Provides us with insights on how effective our Twitter campaigns are performing so we can improve our content.

Service Provision (always required)

These services are essential for our website to function correctly, and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of our site may not work as a result.

Cloudflare
Security and protection against DDoS attacks
Cloudinary
Helps us host and display your images for optimal performance
Firebase
Securely manages the functionality behind user login and personalised settings.
Google Fonts
Displays beautiful web fonts hosted by Google

Use of Sentry

To ensure the stability of our service, we use the Sentry service (Sentry, 1501 Mariposa St #408, San Francisco, USA) to monitor technical errors. Sentry processes the data on our behalf solely for this purpose and does not use the data for advertising purposes. Data about the device, user, time of failure and failure details ("stack trace") are collected. The data is processed in the USA. We collect this data on the basis of legitimate interests within the meaning of Art. 6 para. 1 lit. f. DSGVO in order to improve our technical systems and to prevent security gaps. For further information, please refer to Sentry's privacy policy: https://getsentry.com/privacy/.

Use of script libraries (Google Web Fonts)

In order to present our content correctly and graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts/) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If the browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.

Calling script libraries or font libraries automatically triggers a connection to the library operator. It is theoretically possible - but currently also unclear whether and for what purposes - for the operators of such libraries to collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Use of Google Maps

This website uses Google Maps API to visually display geographic information. When Google Maps is used, Google also collects, processes and uses data relating to the use of map functions by visitors. For more information about data processing by Google, please refer to the Google Privacy Notice. There you can also change your personal data protection settings in the data protection centre.

Detailed instructions on how to manage your own data in connection with Google products can be found here.

Registration on our website

When registering for the use of our personalised services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete them at your request, provided that there are no legal storage obligations to the contrary. To contact us in this context, please use the contact data provided at the end of this data protection declaration.

Provision of fee-based services

In order to provide services subject to a charge, we will request additional data, such as payment details, in order to be able to execute your order. We store this data in our systems until the legal retention periods have expired.

SSL encryption

In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.

On the basis of your explicit consent, we will regularly send you our newsletter or comparable information by e-mail or other channels to your specified address.

Your e-mail address is sufficient for receiving the newsletter unless you wish to also receive update using WhatApp or SMS, in these last two cases you would need to also provide your phones number on your profile page and accept to it being used for this purpose. When you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by e-mail of circumstances relevant to the service or registration (e.g. changes to the newsletter offer or technical circumstances).

For an effective registration we need a valid e-mail address or phone number. We use the "double opt-in" procedure in order to verify that a registration is actually carried out by the owner of an e-mail address or phone number. To this end, we log the order of the newsletter, the sending of a confirmation e-mail and the receipt of the reply requested herewith. Further data will not be collected. The data will be used exclusively for the newsletter dispatch and will not be passed on to third parties.

By registering on joinmytrip.com, signing up for our newsletter and/or after 01.05.2021 you will automatically be added to all of our different subscription lists. These reflect different types of content so you can decide which content is relevant to you. You can track these lists in the notification settings in your profile and also in the corresponding link in each marketing-related email.

You can revoke your consent to the storage of your personal data and its use for newsletter dispatch at any time. In every newsletter you will find a corresponding link. You can also unsubscribe directly from this website at any time or inform us of your wish via the contact details given at the end of this data protection notice.

Changes to our privacy policy

We reserve the right to adapt this data protection declaration so that it always corresponds to the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. Your renewed visit will then be subject to the new data protection declaration.

Questions to the data protection officer

If you have any questions about data protection, please send us an e-mail or contact the person responsible for data protection in our organisation directly:

Travelsation Privacy- info@travelsation.com

The data protection declaration was created with the data protection declaration generator of activeMind AG.